Order Policy (for books and electronic products)

1. North, Central & South American Orders

Online Ordering Discount

In appreciation of our customers, Thieme is offering free shipping on all books, DVDs, CD-ROMs and videos in the USA. The discount will be indicated on the invoice accompanying your order. Orders must be sent via the shopping cart at www.thieme.com and cannot be combined with any other offer.

Pricing Policy

Please use a credit card (Visa, Mastercard or American Express) to make purchases on our web site. An invoice will be shipped with the product. All orders will be charged in US dollars for North, Central and South American countries.

Sales Tax

Thieme collects sales tax in New York and Pennsylvania for books and electronic products.

Shipping and Handling

Thieme products are shipped via UPS Ground Delivery within the continental United States. If the product is in stock, US residents can expect delivery within approximately 10 to 12 business days. Orders to Alaska, Hawaii, and Puerto Rico are shipped via UPS Blue (2-3 day delivery). Orders to Canada, Mexico, and South America are shipped via Air Parcel Post. Please note that shipments to P.O. Boxes will not be accepted and delays to the order will occur if a P.O. Box is entered as the shipping address.

For orders outside of the US, shipping charges are based on the following

Canada: $14.95 (flat fee)

South America/Central America/Caribbean: $49

Express shipping is available at an additional fee, This email address is being protected from spambots. You need JavaScript enabled to view it. for details.

Return Policy

We truly hope that you are always satisfied with the products you purchased from Thieme. If, for any reason, you are not completely satisfied, you will benefit from our No-Risk Ordering Policy: All Thieme books are fully refundable within 30 days (USA only). eBooks are exempt from our returns policy, unless damaged.

Please call Customer Service at 1-800-782-3488 in the U.S. (or outside the US, call +1-212-760-0888) for any questions. If you purchased your Thieme product from a retailer, please contact them regarding their return policy.

Claims

Please contact one of our Customer Service Representatives (as below)

Contact Information

Thieme Publishers New York
333 Seventh Avenue
New York, NY 10001
Phone: +1-212-760-0888, Fax: +1-212 947- 0108

Orders and Customer Service, U.S.A.
Phone: +1- 212-760-0888
Phone: +1-800-782-3488 (US only)
Fax: +1-212-947-0108
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 1-212-760-0888
Customer Service: 1-800-782-3488, Fax: 1-212-947-1112

2. Africa, Asia, Australia and Europe Orders

Customers with a shipping address in Bangladesh, Bhutan, India, Nepal, Pakistan and Sri Lanka should order with Thieme Medical and Scientific Publishers Private Limited at This email address is being protected from spambots. You need JavaScript enabled to view it..

Pricing

Prices are subject to change without notice and do not include delivery charges. We recommend payment by credit card. (VisaCard, Eurocard/Mastercard).

Sales Tax (VAT)

Claims

Please contact Customer Service (as below).

Contact

Thieme Publishers Stuttgart
International Sales and Marketing
Customer Service Department
P.O. Box 30 11 20
70451 Stuttgart, Germany

Phone: +49-711-8931-900
Fax: +49-711-8931-901
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

1. North, Central & South America Subscriptions

Contact

Thieme Publishers New York
333 Seventh Avenue
New York, NY 10001
Phone: +1-212-760-0888, Fax: +1-212 947-0108

Orders and Customer Service, U.S.A.
Phone: +1- 212-760-0888
Phone: +1-800-782-3488 (US only)
Fax: +1-212-947-0108
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 1-212-760-0888
Customer Service: 1-800-782-3488, Fax: 1-212-947-1112

Pricing Policy

Each calendar year's subscription rate quotes are effective as of January 1st. Institutional rates apply to libraries, hospitals and corporations. Only qualified professionals and students are eligible for individual subscriptions. The training rates apply to students, residents and fellows for up to three (3) years. To establish eligibility please notify us of the training status of the subscriber and the name of the institution. Orders from individuals must include the recipient's name and private address, and be paid by private funds.

All orders are subject to acceptance by Thieme. All journal subscriptions are sold on a non-returnable calendar year basis. Multiple year subscriptions are available for up to two (2) years. Single Issue/Back Issue orders are charged at the single issue/back issue price. Single issue/Back issue purchases are non-returnable. State sales taxes are added where applicable. Special introduction rates are valid for new subscribers only and are limited to the first year of subscription. These special rates are valid for new individual subscribers only and are limited to the first year of subscription.

Check journal pages for more information. Thieme also offers trial subscriptions to all journals. Please contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

Register to access a free online sample issue of the journal of your choice. There is no further obligation, and your access to this issue will not expire, so you may read at your convenience.

To access a free online sample issue register at www.thieme-connect.com.

Once you have registered to access the online sample issue, you will also enjoy all of the benefits of a regular subscriber: you can receive the table of contents of future issues by email, and create and save search profiles.

Shipping and Handling

For all Thieme journal subscriptions, the price of shipping and handling is included.

Sample Copies

Institutions may request a free review copy of any Thieme journal by e-mailing, faxing or writing to:
Thieme Publishers New York
Attn.: Journals Department
333 Seventh Avenue
New York, NY 10001
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax: +1-212 947-0108

Online Pricing

The contents of all our journal titles are now available online through our electronic journals site Thieme-connect at www.thieme-connect.com. A paid personal subscription to the print version of any journal title includes online access to the full text version of that journal. We also offer paid access for institutional and consortium subscribers by means of their IP number. For more information concerning online agreements and licenses, prices, and discount, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Sales Tax

Thieme collects sales tax in Pennslyvania for journals.

Claims

All claims for missing issues:
- shipped via U.S. mail or air freight must be received within 90 days
- shipped internationally by surface delivery must be received within 180 days of the mailing date.
All other claims not received within these two time frames cannot be honored.
Subscribers may purchase replacement issues at the single issue rate (providing stock is available)

2. Africa, Asia, Australia and Europe Subscriptions

Customers with a shipping address in Bangladesh, Bhutan, India, Nepal, Pakistan and Sri Lanka should order with Thieme Medical and Scientific Publishers Private Limited at This email address is being protected from spambots. You need JavaScript enabled to view it..

Pricing: Individuals (PRINT and ONLINE)

Orders for personal subscriptions must be placed by individuals and include the recipient's name and private address, and be paid by private funds.

Only qualified professionals and students are eligible for individual subscriptions.

Individual subscription rates are effective from January 1st of the subscription year. All journal subscriptions are sold on a calendar-year basis and are non-returnable.

All subscriptions will be charged at the Euro price.

Special introductory rates are valid for new individuals subscribers only and are limited to the first year of subscription.

Most Thieme journals are available online through our electronic product platform, Thieme-connect.

Personal subscriptions include online access to the full text version via www.thieme-connect.com/ejournals/home.html

Personal subscribers will receive their online registration number with the first print issue of the journal.

To register please visit www.thieme-connect.com/ejournals/home.html.

Subscriptions are automatically extended each year unless notice of cancellation is received from the subscriber prior to September 30 of each year (applies to Germany, Switzerland, Austria only)

Pricing: Institutions (PRINT ONLY)

Institutional subscription rates apply to libraries, hospitals, research institutes and corporations.

Institutional subscription rates are effective from January 1st of the subscription year. All journal subscriptions are sold on a calendar-year basis and are non-returnable.

All subscriptions will be charged at the Euro price.

Special introductory rates are valid for new institutional subscribers only and are limited to the first year of subscription.

Institutional print subscriptions do not include online access.

Subscriptions are automatically extended each year unless notice of cancellation is received from the subscriber prior to September 30 of each year (applies to Germany, Switzerland, Austria only)

Online subscriptions for institutions must be negotiated separately. For further information regarding online agreements, licenses, rates and discounts please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Shipping and Handling

Handling charges are not included in subscription rates.

Sales Tax (VAT)

VAT is included in all subscription rates.

For companies/institutions within the EU: if you are registered for VAT, please enter your VAT identification number.

Payment

We recommend payment by credit card. (VISA card, Eurocard/Mastercard).

Delivery of the journal starts upon receipt of payment.

Once the payment for individual subscriptions has been processed, and you have received your subscription ID, you can register with Thieme E-Journals for access to current and back issues of the journal via Thieme E-Journals.

Single Issues/Back Issues

Single issue/back issue orders are charged at the single Issue/back issue price and are non-returnable.

Sample online issue

Register with Thieme-connect to access a free online sample issue of the journal of your choice. There is no further obligation and your access to this issue will not expire so you may read it at your convenience.

Please go to http://www.thieme-connect.com/ejournals/home.html and enter your username and password. Navigate to the table of contents of the journal of your choice. On the left hand side you will find the link for a free sample issue. You'll receive instant access to the sample issue, and you can test it for as long as you wish - there is no time limit. Registration is free of charge and without obligation. Full text access is limited to the articles of that sample issue.

Claims

Claims for missing issues will be met, free of charge, if made within 6 months of the date of dispatch. For claims regarding missing issues, please contact our subscription department, Telephone +49 711 8931 321, fax: +49 711 8931 422, Email This email address is being protected from spambots. You need JavaScript enabled to view it..

Renewals

Each current subscriber will receive a timely and detailed renewal notice to insure uninterrupted service.

Contact

Thieme Publishers Stuttgart
International Sales and Marketing
Customer Service Department
P.O. Box 30 11 20
70451 Stuttgart, Germany

Phone: +49-711-8931-421
Fax: +49-711-8931-410
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Full Terms & Conditions for Trade Partners

Thieme is an international company with offices around the world. If you do not find the contact information you're looking for here, please visit our FAQ page.

Thieme Publishers New York Office

Customers who reside in the Americas should contact the New York office for assistance.

Postal Address:
Thieme Medical Publishers, Inc.
333 Seventh Avenue
New York, NY 10001
United States

Phone:
+1-800-782-3488
+1-212-760-0888

Fax:
+1-212-947-1112

Customer Service: (Weekdays 9:00-5:30 ET)
Phone: +1-800-782-3488 (Toll-free in US only)
Phone: +1-212-760-0888
Fax: +1-212-947-0108
This email address is being protected from spambots. You need JavaScript enabled to view it.

Thieme Publishers Stuttgart Office

Customers in Europe, Asia, Africa and Australia should contact the Stuttgart office for assistance.

Postal Address:
Georg Thieme Verlag KG
P.O. Box 30 11 20
D-70451 Stuttgart, Germany

Phone:
+49-711-8931-421

Fax:
+49-711-8931-410

Customer Service: (Weekdays 9:00-17:00 MEZ)
Phone: +49-711-8931-900
Fax: +49-711-8931-901
This email address is being protected from spambots. You need JavaScript enabled to view it.
After business hours, please leave a voicemail message and we will promptly return your call.

Thieme Publishers Delhi Office

Customers in Bangladesh, Bhutan, India, Nepal, Pakistan, Sri Lanka should contact the Delhi office for assistance.

Postal Address:
Thieme Publishers
A-12, Second Floor, Sector -2
NOIDA -201301
Uttar Pradesh
India

Thieme Publishers Rio Office

Postal Address:
Thieme Publishers Rio
Rua do Matoso 170,
Tijuca, RJ CEP 20270-135
Rio de Janeiro,
Brazil

Tel: +55 21 2563- 9700
Fax. +55 21 2563-9727

Bookseller Contact Information
Trade customers can order Thieme products through the following sales channels:

• Country/Territory Representatives
• Distributors
• USA Wholesalers

Email Contacts:
General information regarding Thieme: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website inquiries: This email address is being protected from spambots. You need JavaScript enabled to view it.

International Rights Department
Permissions Requests for Thieme material: This email address is being protected from spambots. You need JavaScript enabled to view it.
General Translation Inquiries: This email address is being protected from spambots. You need JavaScript enabled to view it.

For a full list of contact information for this department, click here.

Americas:
Print Journals: This email address is being protected from spambots. You need JavaScript enabled to view it.
eJournals: This email address is being protected from spambots. You need JavaScript enabled to view it.
Thieme exhibits: This email address is being protected from spambots. You need JavaScript enabled to view it.
Internship Program: This email address is being protected from spambots. You need JavaScript enabled to view it.

Europe, Asia, Africa and Australia:
Print Journals: This email address is being protected from spambots. You need JavaScript enabled to view it.
eJournals: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Bangladesh, Bhutan, India, Nepal, Pakistan and Sri Lanka
Print Journals: This email address is being protected from spambots. You need JavaScript enabled to view it.
eJournals: This email address is being protected from spambots. You need JavaScript enabled to view it.

Thieme Publishers is committed to producing superior products, and works hard to make sure that you are completely satisfied with the items you purchase. We welcome customer feedback at all times on all aspects of our operations. Our Customer Service staff will do their best to assist you with all ordering, product information, and overall satisfaction issues.

Information on various aspects of our customer service operations can be accessed under the Customer Service menu at the top of this page, or by using the links and information below.

Contact Details

Below, you will find the quickest ways to contact customer service. If you would like more detailed information, please click on Contact Details above for office locations and other ways to contact the Thieme offices in New York, Stuttgart, Delhi & Rio. If you would like to contact a member of our staff not listed, please use the "Write Us" form below or the resources links.

Thieme Publishers New York Office
Customers who reside in the Americas should contact the New York office for assistance.

Customer Service: (Weekdays 9:00-5:30 ET)
Phone: +1-800-782-3488
Phone: +1-212-760-0888
Fax: +1-212-947-0108
This email address is being protected from spambots. You need JavaScript enabled to view it.

Thieme Publishers Stuttgart Office
Customers in Europe, Asia, Africa and Australia should contact the Stuttgart office for assistance.

Customer Service: (Weekdays 9:00-17:00 MEZ)
Phone: +49-711-8931-900
Fax: +49-711-8931-901
This email address is being protected from spambots. You need JavaScript enabled to view it.

Thieme Publishers Delhi Office
Customers in Bangladesh, Bhutan, India, Nepal, Pakistan and Sri Lanka should contact the Delhi office for assistance.

Customer Service (Weekdays 9:30-17:30 IST)
Phone: +91 120 4 55 66 00
Fax: +91 120 4 55 66 49
This email address is being protected from spambots. You need JavaScript enabled to view it.

Thieme Publishers Rio Office

Rua do Matoso, 170, Tijuca
Rio de Janeiro, RJ
CEP: 20270-135   

Customer Service: 
Phone: (21) 2563-9703
Phone: (21) 2563-9705
This email address is being protected from spambots. You need JavaScript enabled to view it.

FAQ

The Frequently Asked Questions (FAQs) section contains information on many of the questions most frequently asked, so please check to see if your question has already been addressed before contacting customer support. Suggestions on specific information that you think should be included in the FAQ section are always welcome.

Write to Us

Use the "Write to Us" form to submit a contact/support ticket. Classifying your ticket using the dropdown menus allows us to route your message to the staff member(s) best able to respond to your inquiry. The translation function at the bottom of the ticket submission form can be used to translate your message, if needed. Please be sure to provide as much detail as possible in your inquiry so we can best respond.

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